Product Returns
Whilst we want you to be happy with your new purchase, we understand sometimes you may change your mind. If you need to return your order within the 14 days cooling-off period after you receive your item(s), you will be responsible for the cost of returning the product(s) to Vale Kitchen Studio (us) or, where applicable, of us collecting the product(s) from you. You have a further 14 days from the day you notify us of your wish to cancel the order to return the product(s).
Upon receipt of the product, we will refund the price of the Product(s) in full, including any initial delivery charges, less the cost (incurred collecting the product(s), and replacing any missing items (or accessories. We will process the refund due to you as soon as possible and, in any case; within fourteen days of the day we take receipt of the Product(s).
If you are returning Product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact us and we will initially look at resolving the issue. If this is not an issue that we can resolve, and the product is less than 30 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund.
Should you wish to return Product(s) yourself, you should:
Step 1 Contact Vale Kitchen Studio, as we will provide you with a returns tracking document for you to complete and send back with the Product(s), along with a copy of your proof of purchase. Any Product(s) supplied must then be returned at your own expense, within 7 days of your notice to us.
Step 2 Arrange for your chosen courier to collect and return the Product(s) to Vale Kitchen Studio, 31b Ludlow Street, Penarth, CF64 1EX.
All Product(s) returns must be insured to their full retail value.
Step 3 Once the Product(s) have been safely returned to us, we will carry out an inspection. We cannot accept unboxed or opened items and any Product(s) being returned by you should be new, in the original box and still sealed.
Step 4 If the Product(s) are in their original sealed packaging and have not been opened, we will issue a full refund. We do however reserve the right to withold up to 50% of the orginal item value, should there be a missing item, or damage to the item/s. Your return will be assessed upon receipt and you will be contacted thereafter if a reduced refund is required.
Product Returns
Defective product
We do understand that occasionally you may experience a problem or have a defective product, and we are here to help. The first steps will be to see if we can resolve the situation. To do this you simply contact us and we will be happy to come and sort out any issues you have with your product. If the product is under 30 days old and we are unable to resolve the issue, we can arrange to have the product returned and a full refund, including delivery charges, issued. Unfortunately, if any accessories such as leads, remote controls, hoses or shelves etc are missing, you will be charged the cost of their replacement.
Changed your mind?
If the product is not what you wanted or you've simply changed your mind during the first fourteen days, we'll exchange or refund any unopened item. For a small charge, you can arrange for us to collect the product or if you wish to return products yourself, you should:
If the product is not what you wanted or you've simply changed your mind during the first fourteen days, we'll exchange or refund any unopened item. For a small charge, you can arrange for us to collect the product or if you wish to return products yourself, you should:
Contact us, and we shall provide you with a returns tracking document for you to complete and send back with the Product(s), along with a copy of your proof of purchase. Any Product(s) supplied must then be returned at your own expense, within 14 days of your notice to us.
Arrange for your chosen courier to collect and return the Product(s) to Vale Kitchen Studio, 31b Ludlow Street, Penarth, CF64 1EX. All Product(s) returns must be insured to their full retail value.
Arrange for your chosen courier to collect and return the Product(s) to Vale Kitchen Studio, 31b Ludlow Street, Penarth, CF64 1EX. All Product(s) returns must be insured to their full retail value.
Once the Product(s) have been safely returned to us, we will carry out an inspection. We cannot accept unboxed or opened items and any Product(s) being returned by you should be new, in the original box and still sealed.
If the Product(s) are in their original sealed packaging and have not been opened, we will issue a full refund.
If the item is new but has been unboxed or you just want us to collect it, we can arrange for a small charge, to collect the product and return it safely to us where we will issue you a refund less the cost of the return and any missing accessories. Please see the full Terms and Conditions section for the returns charges.
If the Product(s) are in their original sealed packaging and have not been opened, we will issue a full refund.
If the item is new but has been unboxed or you just want us to collect it, we can arrange for a small charge, to collect the product and return it safely to us where we will issue you a refund less the cost of the return and any missing accessories. Please see the full Terms and Conditions section for the returns charges.
Defective Items
Please contact us if you wish to return defective Product(s). You will then be contacted to discuss available options (including replacement or repair) and where appropriate may examine the Product(s). Product(s) returned by you because of a defect will be refunded in full, including a refund of the delivery charges and the reasonable cost incurred by you in returning the item (less a reasonable sum for any missing items such as leads or remote controls). Any refund due will be processed once the Product(s) have been inspected by us.
Please contact us if you wish to return defective Product(s). You will then be contacted to discuss available options (including replacement or repair) and where appropriate may examine the Product(s). Product(s) returned by you because of a defect will be refunded in full, including a refund of the delivery charges and the reasonable cost incurred by you in returning the item (less a reasonable sum for any missing items such as leads or remote controls). Any refund due will be processed once the Product(s) have been inspected by us.
This provision does not affect your statutory rights.